How To Replace A Lost UCE Certificate

Procedure

Uganda National Education Board (UNEB) does not issue duplicate certificates. In case of loss/damage of the result slip and or certificate, a letter of verification of the result is issued to serve the concerned candidate. These are issued on request by individuals, educational institutions, employers, and government agencies that carry out an investigation

How to apply

In person a former candidate should gather all the required documents and visit the Uganda National Education Board (UNEB) office locate on the Ntinda office block and request assistance on how to apply for a letter of verification of result (LVR)
Fill in the application form accurately and attach the following

Individuals should provide the following

Present a letter of introduction from his/her former school/center of sitting (exam), Signed by the head teacher officers-in-charge of Examination Centres
Bring a letter from the police, in case of a lost or damaged slip/certificate
Present a copy of a valid identity card
Pay a fee plus postage charges at current rates depending on where the letter verifying results is to be sent.
Give a proper official address that should appear on the letter verifying results.
Pay processing fees as determined from time to time. Payment will be made to the cashier and an appropriate receipt issued
Candidates outside the country should send a copy of the identity document and a letter authorizing someone else to process the document. For overseas destinations, the mode of postage is DHL/ EMS. EMS is also used within Uganda.

Institutions, agencies, and bodies should provide the following

A letter of request addressed to the executive secretary, UNEB
Type list of persons whose results are to be verified indicating level of examination (PLE, UCE, or UACE) year of sitting, and the correct index number (including both center and candidate number)
Photocopies of the result document to be verified/confirmed and the original document where forgery is highly suspected
Pay the Uganda national examination board against an invoice issued by the board

Note:

Applications for letters verifying results from candidates who have not picked their result slips and certificates from their schools shall not be considered.

Online application

Visit the Uganda National Education Board (UNEB) e-service website portal
Click on Letter of verification under e-service and select either applying as an individual or non-individual
You will be redirected to the next page, read through the instruction carefully then scroll down and fill in all the application forms accurately
then Upload all the required documents and submit the application
The UNEB will verify and process your certificate

The requirement to apply online

To apply online for Letters of verification/confirmation of results as an Individual, You must have the requirements below. (Note: upload pdf, jpg, jpeg, or png files)
An Introduction Letter from the Former School addressed to the Executive Secretary, UNEB.
A Valid Identity
A Letter from the Police, in case of loss or damage of the Slip/Certificate.
The Payment should be made to the UNEB account which is 50,000 Ugx for an Ordinary Letter and 100,000 Ugx for a Hard Card that serves as a substitute for a Certificate (Payable through Airtel/MTN Mobile Money or Bank Deposits)

Note: Application on behalf of another, Authorization Letter, and Identity Document from the Candidate are required.

Required Documents

Candidate Result slip (if available)
Copy of candidate’s ID card
Police report
Letter of school or center of sitting
Letter of authorization in case of third party
Third-party ID card
Application fees (ordinary letter and hard copy certificate)

Office Locations & Contacts

Uganda National Education Board (UNEB) – Head Office,
35 Matyrs way Ntinda, ,
Kampala Uganda,
P.O Box 7066,
Kampala Uganda,
TOLL-FREE: 0800211077,
BILLED: 0414286635,
Phone: +256 41 4286635,