SIM Card Registration In Uganda
A SIM card is an integrated circuit intended to securely store the international mobile subscriber identity number and its related key, which are used to identify and authenticate subscribers on mobile telephony devices. A SIM card, also known as a subscriber identity module, is a smart card that stores identification information that pinpoints a smartphone to a specific mobile network.
SIM cards serve an important purpose in telecommunications and mobile technology: They link a physical device with the owner’s account, making it possible to route calls for individuals to the right device and allowing phone companies to accurately measure utilization and charge subscribers for their service.
Process Of SIM Card Registration In Uganda
Download the SIM Registration form
Fill it out.
Attach your most recent passport size photograph and National ID.
Insert the new SIM into your phone, and have the phone turned on.
Activate your new SIM card by using its accompanying activation key (this will be included in the package).
Use this key to activate the SIM card online.
Wait some time, and it should be activated shortly.
Procedure For SIM Card Registration In Uganda
In person application
Process of registration for a new SIM card
Visit any mobile service provider office of your choice near to you with the required document and the recommended fee
Approach the service desk and request for the application form, or download the application form from any service provider website portal of your choice ,read through the instruction carefully and fill it accurately
Attach copies of the required document to the filled form and submit it to the attending official, who will verify and process your application then Pay the required SIM card fee
The attending staff will then captured your photo and thumbprints then verified your ID via the National Identification and Registration Authority (NIRA).
If all the information are in order who will be issued with the SIM card immediately, recharge and start using your SIM card
Process of replacement a lost SIM card
Go to the nearest police station to get a police report validating that you lost your SIM card
Visit national identification registration authority(NIRA)offices near you with your identification documents
Pay UGX.1,000 (Approx. Kes.30) via the bank
Fill a form requesting SIM replacement at NIRA
Wait five working days for your request to be processed
Get a letter from NIRA directing your service provider to replace your SIM
Visit your mobile service providerand fill a new SIM registration form and attach with the following requirements
Provide the SIM pack or other evidence of direct purchase/ownership. Where SIM pack is unavailable, a sworn affidavit attesting to ownership and loss is required.
Three (3) frequently-dialed numbers
Details of your last recharge activities.
An approved form of photo ID, defined as International Passport, Driver’s License, National ID Card, Voters Identification Card (NINs slip with ID number are also accepted).
Pay UGX.2,000 (Approx. Kes.60) to your mobile service provider, the staff will then take your biometric information
If all the information are in order you will Get your new SIM card having your initial personal number, recharge and start using your SIM card
Process of swapping a damage SIM card
Visit your service provider with the following requirements
Your damage SIM card
Valid Identification document
Three (3) frequently-dialed numbers
Details of your last recharge activities
Replacement SIM card fees
Approach the services desk and fill in the application form accurately, submit it to the staff who will then verify and process your application
Pay UGX.2,000 (Approx. Kes.60) to your mobile service provider, the staff will then take your biometric information
If all the information are in order, you will be issued with a new SIM card having your initial personal number, recharge and start using your SIM card
SIM Swap through a Third Party
Where you are unavailable, an authorized representative can complete the SIM swap on your behalf.
This person requires the following:
A sworn affidavit by you detailing reasons for replacement, reasons for inability to carry-out replacement in person.
A copy of your ID
An approved photo ID of the authorized representative
Required Documents For SIM Card Registration In Uganda
The only acceptable identification documents are;
National Identity Card for Ugandans.
Passport for foreign nationals
Registration documents from the office of the Prime Minister for Refugees.
Recent passport photograph (Please ensure that the quality of the photocopy or scanned copies is not blurry, faded, too light or dark.)
For companies/corporate institutions the following are required:
A formal letter on official company letter head, indicating all the phone lines, signed by an authorized signatory of the company, e.g. Managing Director, Chief Executive Officer, or Chief Human Resources Officer. (The letter should be addressed to Head of Customer Service, Uganda Telecom Ltd)
A copy of Certificate of Registration/incorporation
A copy of memorandum of Association/understanding (MOU/MOA)
Eligibility For SIM Card Registration In Uganda
All Person residing in Uganda of who have a SIM card Situations Where You Might Need to Replace or Swap your registered SIM card
If it is faulty
If it is damaged, stolen or lost
If it is obsolete (but eligible for replacement or an upgrade)
Any other legitimate reason or condition apart from those above.
Required Information For SIM Card Registration In Uganda
Name of the applicant
Birth of the applicant
Nationality of the applicant
Identification documents number
Signature of the applicant
Parents identification number in case of a minor
Information Which Might Help For SIM Card Registration In Uganda
A list of mobile network operators in Uganda
MTN Uganda
Airtel Uganda
Uganda Telecom
Africell Uganda
Smile Uganda
K2 Uganda
Office Locations & Contacts For SIM Card Registration In Uganda
National identification and Registration Authority:
NIRA (HEADQUARTERS)
National Independence Grounds, Kololo Airstrip
P.O.Box 26529, Kampala-Uganda
Tel (Reception): +256 312119600
For Inquiries on National Identification Registration
Call: +256 312119631/+256 312119639
For Inquiries on Birth, Death and Adoption Order Registration
Call: +256 312119601
For Inquiries on Public Relations
Call: +256 312119605