UNEB Hardware Technician Job Vacancy

JOB TITLE: HARDWARE TECHNICIAN

DIRECTORATE : TECHNOLOGY & REPROGRAPHICS

Responsible to: Sen. Systems Admin & Business Continuity

Responsible for: None

To maintain the UNEB IT and Network Hardware Infrastructure per best industry practice and following the UNEB ICT Strategy.

Carrying out actual timely repairs of, out of warranty faulty IT Hardware – High-End products and Server O/S faults and attending to emergency IT Equipment repair calls in the field Stations.
Supervising and/or carrying out Installation and/or Upgrade of IT Hardware, installation, upgrade, and/or extension of various UNEB LANs as per user requirements and IEEE standards.
Maintaining a database of problems and solutions to various IT Hardware problems as per sections requirements
Verifying and installing new Computer Equipment upon acquisition and supervising the identification of obsolete and irreparable IT Hardware machines for boarding off.
Providing Network User Support through troubleshooting and rectification of failed Network Hardware and Infrastructure.
Installing IT Hardware and installation, and/or extension of LAN’s throughout UNEB offices per ICT set standards and industry best practices.
Testing and verifying, in liaison with outsourced Preventive Maintenance (PM) teams, that PM of IT Equipment at UNEB stations is performed in line with agreed service standards.
Responding to emergency service calls and carrying out minor repairs of PC O/S faults and applications in the field stations.
Keeping a record of IT Equipment serviced both in the field and workshop and generating periodic management reports per agreed section service regulations.

Timely repairs of, out of warranty faulty IT Hardware made and emergency IT Equipment repair calls in the field Stations attended to.
A database of problems and solutions to various IT Hardware problems developed and maintained
All new Computer Equipment verified and Installed upon acquisition, identification of obsolete and irreparable IT Hardware machines for boarding off supervised
IT Hardware installed and/or extension of LAN’s throughout UNEB offices per ICT set standards and industry best practices.
Outsourced Preventive Maintenance (PM) teams, tested and verified performed in line with agreed service standards.
IT Equipment serviced and recorded both in the field and workshop and generate periodic management reports per agreed section service regulations.

Academic/Professional Qualifications
A bachelor’s degree in computer science, computer engineering OR
A higher diploma in Information Technology or Computer science with six years or more of experience in the maintenance of IT Hardware and Network infrastructure in a large corporate environment
A relevant Professional certification such as CISCO, MCSE, or equivalent.
A postgraduate qualification in computer science, computer engineering, or equivalent will be an added advantage.

At least 3 years’ experience in the maintenance of IT hardware and network infrastructure in a large corporate environment

Skills/Competencies/Attributes
Customer focused and sensitive to high-quality services.
Ability to work in a high-stress environment
Fast problem-solving skills.
Working knowledge of Operating systems such as Windows 2000 Server, Windows XP, Novell Netware, and working with the TCP/IP protocol.
High degree of integrity and confidentiality.

Terms of Service: Permanent

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